# Locked out

You cannot sign in to Hatchik. Read this page — it is public precisely so that
somebody who cannot sign in can still read it.

First, the reassuring part: your site is unaffected. It is still online, still
serving your customers, still on your own web address. Being locked out of the
dashboard does not take anything down.

## Which problem is it

**Claude says the Hatchik connection has expired.** That is not a lockout. Remove
the Hatchik connector in Claude's settings and add it again — the three steps
are on the "Connecting Claude" page.

**You are signed in as the wrong person.** Hatchik signs you in with Google. If
your browser is signed into a different Google account than the one your
projects are under, you will see an empty dashboard rather than an error. Sign
out at `https://app.hatchik.com/logout`, then sign in again and pick the right
Google account.

**Your Google account is gone.** Deleted, or it belonged to an employer, or you
cannot get into it. This is the real lockout, and there is a way through it.

## Getting back in

Go to `https://app.hatchik.com/account/recover` and enter the email address your
Hatchik account uses. If it matches an account, you get an email with a link.
The page says the same thing either way, so that nobody can use it to find out
whether an address has an account.

The link works once and expires after an hour. Opening it gives you a limited
session that can do three things:

1. **Attach a different Google account.** Same account, same projects, same
   billing, a new way in. You sign in with the new Google account and the old
   one is dropped.
2. **Download everything.** Your files, your database and your settings, as one
   file — whether or not you ever get the account back.
3. **Cancel billing.** Stops the charges immediately.

That session deliberately cannot do anything else. It cannot delete a project,
publish a change, or touch your domains, because proving you can read an email
address is weaker proof than signing in.

If you no longer have access to the email address either, there is nothing
Hatchik can do. There is no identity check, no human review and no exception —
control of the account is control of the email address, and there is no way for
anyone to verify a claim beyond that. This is worth knowing before it matters:
if the email address on your account is one you might lose, move the account to
one you will not while you can still sign in.

## While you wait

Nothing needs your attention. Your site keeps running and your renewals keep
happening. If a payment fails while you are locked out, the project pauses
rather than being deleted, and your data is held for 21 days — read "Paying for
Hatchik" for exactly what happens and when.