The rules of engagement.

Plain English, intentionally short. These cover Hatchik for the launch cohort; we'll expand them as the product matures.

1. About these terms

These terms apply to your use of Hatchik, including the website at hatchik.com and the Hatchik service.

Hatchik is operated by {{LEGAL_ENTITY_NAME}} ({{COMPANIES_HOUSE_NO}}), registered in the United Kingdom at {{REGISTERED_ADDRESS}}. Email hello@hatchik.com.

These terms are governed by the laws of England and Wales. Disputes go to the courts of England and Wales unless you're a consumer in another EU/EEA country, in which case you can also use your local courts.

2. What Hatchik is

Hatchik is a SaaS substrate-as-a-service. We provision a working software stack on infrastructure you control: domain, server, database, payments, email, mobile shells, plus integrations to your AI coder of choice.

You build your product on top. We keep the foundation running.

3. Signing up & using Hatchik

By signing up you confirm:

• You're 16 or older
• The email address is yours, or you have authority to use it
• Any payment method is yours, or you're authorised to use it
• You'll use Hatchik in good faith and within the law

You can cancel at any time — see §10.

4. Pricing & billing

The price ladder is on the marketing page. In summary:

• Sandbox — £0. Free forever, capped at 3 users and 100MB.
• Launch — £79 one-time + £9/month. Setup fee covers month 1. Monthly billing starts at month 2.
• Growth — £24/month. Automatic graduation after your app's 15th sign-up. We email a month before the change.

Setup fee is non-refundable after 14 days. Within 14 days, full refund if we haven't yet provisioned your stack. Monthly fees are pro-rated on cancellation.

Paddle (Paddle.com Market Ltd) is our Merchant of Record. They handle the checkout, the tax compliance, and your card data — we never see your card details. Your bank statement will read "Paddle.com Market Ltd · Hatchik". Refunds and billing enquiries route through Paddle.

5. What we provide

See the marketing page's "What's included" section for the canonical list — domain, server, mail, payments, mobile shells, etc.

We aim for 99.5% uptime on the Launch tier and 99.9% on Growth. No SLA credits in v1 — if you have persistent issues, email us and we refund the most recent month.

6. What you provide

• An accurate email address you can receive mail at
• A product idea that doesn't break the law or our acceptable use policy (no scams, no malware, no illegal content, no spam apps)
• If you want your end-users to pay you: your own Stripe account (the substrate wires it in once you add the secret key), or a Paddle account if you'd rather have a Merchant of Record
• If submitting mobile apps to stores: your own Apple Developer and Google Play accounts (we don't submit on your behalf — see §8)

7. Your code, your data, your infrastructure

Hatchik's substrate code is licensed permissively to you. Your product code (everything you build on top) is yours alone.

Your Hatchik runs on infrastructure provisioned in your name (on Launch tier — Sandbox tier runs on Hatchik-managed shared infrastructure). If you cancel, you keep:

• The GitHub repo (under your account from day one, once you connect a GitHub username)
• The domain (registered in your name on Launch tier)
• The server (Launch tier: root credentials transferred to you on offboarding)
• A Postgres dump of your database (we run the export on offboarding, or you can take one any time via Supabase Studio)
• Customer data (unchanged on your server)
• Mailboxes on your domain (Launch tier: Infomaniak credentials transferred to you)

No exit fee. No data extraction charge. Walk away with everything.

8. App stores

We build iOS and Android shells from your code, ready to submit. We don't submit on your behalf. You're responsible for:

• Apple Developer Program account ($99/year)
• Google Play Console account ($25 one-time)
• Store metadata, screenshots, privacy declarations
• Compliance with each store's review guidelines
• Submission, review responses, and rollout

9. AI inside your app

Two options for runtime AI:

• Bring your own key (default). Your Anthropic / OpenAI / OpenRouter account, billed directly by the provider. No Hatchik involvement.
• Hatchik passthrough (optional). One bill, included token allowance, vendor switching without code changes, built-in cost caps. We mark up provider rates; the markup is internal — your invoice shows a single line.

You can switch between the two at any time.

10. Cancellation & termination

Cancel any time from your Hatchik dashboard. Standard offboarding takes 7 days — you keep the grace period to change your mind. After 7 days the handover is final.

We can terminate your account if you:

• Use Hatchik for illegal purposes
• Send spam or malicious content from Hatchik infrastructure
• Attempt to compromise Hatchik's security or other customers' instances
• Fail to pay an outstanding invoice for more than 30 days after multiple reminders

If we terminate you for cause, you still keep your code, domain, server, and data — we just stop billing and providing service. We don't hold things hostage.

11. Liability

Our liability is limited to the amount you've paid Hatchik in the previous 12 months. We're not liable for indirect, consequential, or special damages.

This doesn't affect your statutory rights as a consumer under UK or EU law.

12. Changes to these terms

We may update these terms as the product evolves. When we make a material change we'll email everyone with a Hatchik account before it takes effect.

13. Contact

For anything terms-related: hello@hatchik.com.