Terms of Service

Last updated: 12 September 2026

These terms govern your use of Hatchik — our hosting platform and the connector that lets AI tools create and deploy projects on your behalf. By using Hatchik, you agree to them.

1. The service

Hatchik provides hosting for the applications and websites you create, including the ability to provision projects, deploy code and content, attach custom domains, and manage them — directly or through a connected AI tool. We may add, change, or remove features over time.

2. Your account

You sign in with Google. You're responsible for activity under your account and for keeping your access secure. You must provide accurate information and be old enough to form a binding contract (at least 16).

3. The AI-tool connector

When you connect an AI tool (such as Claude or Cursor), you authorise it to perform actions on Hatchik on your behalf — limited to the actions the connector exposes and to your own account and projects. You're responsible for the actions you instruct your AI tool to take. You can revoke this authorisation at any time from Your account → Connected tools at app.hatchik.com, which immediately ends that tool's access.

4. Your work is yours

You chose to build it, so it is yours. You retain all rights to the code, files, data and content you (or your AI tool) deploy ("Your Content"), and to anything your app generates or collects. Hatchik claims no ownership of any of it, and being on a free plan does not change that.

To be unambiguous about what we will never do with Your Content, because not everyone in this market says the same thing:

The only licence you grant us is the narrow, non-exclusive one we need to run the service: to host, store, copy, back up, transmit and display Your Content so that your project works, and to make the encrypted backups described in our data processing agreement. It exists only for that purpose, it is not sublicensable except to the infrastructure providers named in the privacy policy and only so they can perform that same function, and it ends when you do — when you delete a project or close your account, the licence over that content ends with it.

You can take it all out, at any time, without asking. Every project has an export that produces a single archive containing your files, your database as both readable SQL and a Postgres dump, your settings, and a written guide to running the whole thing somewhere else. Keys and passwords are named in it but their values are left out on purpose, so an archive that gets emailed around never carries a live key; you copy those back from whoever issued them. It is a button on the project page, or you can ask your AI tool for it. We do not gate it behind a plan, a notice period or a conversation.

Because it is yours, you are responsible for it: you confirm you have the rights to everything you deploy, and clause 5 sets out the rest of that bargain.

5. Acceptable use, and what you are responsible for

Hatchik is a host, not a publisher. We do not review, approve or curate what customers build, and no person at Hatchik reads your code or your database. That is the other side of clause 4: the work is yours, so the responsibility for it is yours too.

What you promise us. You confirm that you own or are properly licensed to use everything you deploy — code, images, fonts, text, data and anything your AI tool produced for you — and that deploying and running it does not infringe anyone's rights or break any law that applies to you. If your app collects personal data, you confirm you have a lawful basis for doing so and that you have told those people what you are doing, in whatever way the law where they live requires.

Copying a site onto Hatchik. Hatchik can copy an existing website onto your draft. That is for a site you own, or one you have the owner's permission to copy, and nothing else — we ask you to confirm that before each copy, and we record your answer. We also read the site's robots.txt first and go by it. If a copy turns out not to be yours to make, we will take it down.

What you agree not to do. You agree not to use Hatchik to: break the law; infringe others' rights; host malware, phishing, or abusive content; send spam; attack, overload, or attempt to gain unauthorised access to any system; mine cryptocurrency or run abusive workloads; or interfere with other users. Published sites are checked automatically for malware and phishing — by software, not by a person — and we may suspend or remove projects that violate these terms or threaten the platform's security or stability. A suspended project stops serving and keeps every byte it holds; suspension is not deletion.

If someone complains about your app. Complaints about your app's content are between you and the person complaining, and we will pass them to you. We will also comply with a court order, a valid takedown notice or a lawful request from a regulator or law-enforcement body, and we will tell you when one concerns your project unless we are legally prohibited from doing so. That obligation reaches us whatever this contract says, and we are not going to pretend otherwise.

If your app causes a claim against us. You agree to indemnify Hatchik against third-party claims, damages and reasonable legal costs arising from Your Content, from the way you run your app, or from your breach of these terms — except to the extent the claim is caused by our own breach or negligence. If you are an individual consumer, this obligation applies only as far as the consumer law where you live permits, and not further.

6. Plans and fees

Some features or projects may require a paid plan. Where fees apply, they're shown before you incur them and are processed by Paddle.com, our merchant of record. Paid apps carry a 14-day money-back guarantee: ask within 14 days of any payment and you get it back in full. No reason needed. Our refund policy explains how to request one, and it is the authority on refunds — if anything here appears to conflict with it, the refund policy wins. You can cancel at any time from your account, and you won't be billed again. Non-payment may result in suspension or deletion of the affected projects.

7. Availability

We work to keep Hatchik reliable but don't guarantee uninterrupted or error-free service. We may perform maintenance, and we may modify or discontinue features. You're responsible for keeping your own copies of anything important.

8. Disclaimers

The service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

9. Limitation of liability

To the maximum extent permitted by law, Hatchik will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the three months before the event giving rise to the claim.

Some things cannot be signed away, and we are not going to imply that they have been. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law where you live does not allow us to exclude. If you are an individual consumer, you keep every right your local consumer law gives you, and the limits above apply only so far as that law permits. Our duties under data protection law are dealt with in the data processing agreement and are not limited by this clause.

10. Termination

You may stop using Hatchik and delete your projects at any time. We may suspend or terminate access if you breach these terms or to protect the platform. On termination, your projects and their data may be deleted — export anything you want to keep first, because deletion is final and we keep no copy.

11. If Hatchik is sold or shuts down

If Hatchik is ever acquired, merged, or restructured, your account, your projects and this agreement transfer to the new owner, who takes on these terms as they stand. That is how any hosting business changes hands — the service keeps running and nothing needs doing at your end.

What does not change is what anyone may do with your work. The licence in clause 4 stays exactly as narrow as it is: a new owner may host, store, serve, back up and run your projects, and nothing else. They get no right to train a model on your code or data, to license it to anyone, to publish it, or to use it as an example. If a buyer wants terms that differ from these in any way that matters to you, that is a change under clause 13 and you get the notice and the exit described there.

Before any sale completes, we would share the business with a prospective buyer — revenue, costs, how many customers there are, how the platform is built. Not the contents of your app.

If Hatchik shuts down, we will give you at least 90 days' notice by email and keep the export working for the whole of that period, so you can take everything and run it elsewhere.

12. Your customers' data

If your app holds personal data about your own customers, you are the controller of that data and Hatchik is your processor. The data processing agreement sets out what we do with it, the other companies involved, how we handle a breach, and how you get it back. It applies automatically — there is nothing to sign and nothing to request. Where it and these terms disagree about that data, it wins.

13. Changes to these terms

We may update these terms from time to time. We'll revise the "last updated" date and, for material changes, take reasonable steps to notify you. Continued use after changes means you accept them.

14. Governing law & contact

Hatchik is operated by Namaa Solutions SPC, registered at Al Ghushbah, Sohar, North Al Batinah Governorate, Sultanate of Oman. Commercial Registration 1594367. These terms are governed by the laws of the Sultanate of Oman, and you agree to the exclusive jurisdiction of its courts, without regard to conflict-of-laws principles. Questions: hello@hatchik.com.