Refund Policy.

Ask for a refund within 14 days of a payment and you get it back in full. No reason needed, no conditions, nothing to justify.

14-day money-back guarantee.

Every payment can be refunded in full within 14 days of the date it was taken, a year paid up front as much as a single month. You do not have to give a reason, and nobody has to approve it.

Cancel anytime.

You can cancel any app at any time, directly in your Hatchik account. It is fully self-serve, and you will not be billed again. If you paid for a year, the app keeps running until that year is up.

Paying for a year.

The 14 days runs from the payment, so a year bought today can be refunded in full for the next fortnight. After that, cancelling stops the next renewal rather than returning the months you have not used. The app keeps running until the year is up, and then it stops.

If you are in the UK, each yearly renewal starts a fresh 14 days of its own, under Paddle’s refund policy.

How to request a refund.

Payments are processed by Paddle.com, our merchant of record, and refunds are requested through Paddle. Use the “View receipt” or “Manage subscription” link in the receipt email Paddle sent you, or press Manage billing in your Hatchik account — both open Paddle’s own portal, where you can request the refund, download your invoices and cancel a subscription. Refunds are returned to the original payment method.

Paddle’s own refund policy and buyer terms apply to every purchase as well. Where your local consumer law gives you more than this page does, that law applies and wins.

For a billing question — a duplicate charge, or a charge after cancelling — write to Hatchik with the receipt. That form reaches billing, legal and data-protection matters. It is not a support desk, and Paddle’s portal is the faster route to a refund.

Hatchik is operated by Namaa Solutions SPC, Sultanate of Oman. Commercial Registration 1594367. See also our pricing and terms of service.