Hatchik help → If a project is taken offline

If a project is taken offline

This page is about one specific thing: a site that has been switched off by Hatchik because of what was published to it. It is not about a paused project (that is billing — see "Paying for Hatchik") and not about a site that has crashed (see "My site is broken").

What is checked, and why

Every time something is published, Hatchik looks at the files for two things:

A page built to look like somebody else's sign-in screen — a bank, a payment service, an email provider — that asks for a password.
A program being handed out for download.

That is the whole list. It is not a judgement on anyone's work, and nobody reads your site.

The reason it exists is blunt. Every site on Hatchik shares one machine and one address on the internet. If a single site on it is pretending to be a bank, that address ends up on the lists that email providers and browsers use to block things — and then every other site on the machine stops loading, or starts landing in spam folders. One page can take everybody else down. So a match is acted on quickly rather than carefully.

What being offline actually means

The site stops loading. It has been stopped, not broken, so there is nothing wrong in the logs and nothing for your AI to fix.
Nothing is deleted. Every file, every setting and all of your data is exactly where it was.
For a website, you can still download all of it, in one file, exactly as normal. An app's database is stopped along with the app while it is off, so a download of an app is only complete once it is back online.
Nothing new can be published until it is back online.
Your account is untouched, and any other projects you have keep running.

Putting it back

If the check made the decision on its own, you can put the site straight back yourself. Sign in at https://app.hatchik.com, open the project, and use the button on the page. It goes live again immediately. There is no queue, no ticket and nobody reading anything first — if the check was wrong about your site, you say so and you are serving again in seconds.

You can do that once per project. If the same thing is found again afterwards, the site stays off until it has been looked at properly.

Apps are never taken offline by the check automatically. An app on the paid tier is somebody's business, possibly with customers of its own, and a wrong guess there is far more expensive than a missed one. Whatever the check finds on an app, all it does is put a note in front of Hatchik's operator.

If you think the check was wrong

It might well be. The check is a set of rules, not a judgement, and rules of this kind get things wrong. Use the button. That is exactly what it is for, and using it tells Hatchik the rule needs loosening.

Things that are perfectly fine and are not what this looks for:

A login form on your own site that posts to your own site. Normal, and not flagged.
A "sign in with Google" or "sign in with Microsoft" button. Normal.
Mentioning a company by name on a page. Normal.
Selling something, taking payments, collecting email addresses. All normal.

What is not allowed, plainly

Hatchik's terms do not allow fake sign-in pages, malware, programs handed out for download, or anything built to take other people's details. That has always been true; this is simply how it is enforced.