Your data

It is yours, you can take it out whenever you like, and you never have to ask.

Download everything

Say to Claude: "download everything from my project". You get a link back in the same message. Or sign in at https://app.hatchik.com, open the project, and use the export button under Advanced.

The file contains:

every file of your site or app
your database, twice — once as readable text you can open and look at, and once as a dump you can load straight into any Postgres
your settings, with every key and password listed by name and the value left out on purpose (see below)
a plain-English guide to running the whole thing somewhere else

The link works for 24 hours. Ask for a fresh one any time.

Your keys and passwords are not in the file. settings.env names each one and leaves the value blank. That is deliberate: an export gets emailed and copied around, and a live payment key inside one is a key loose in the world that nobody can take back for you. When you set the app up somewhere else, copy each value again from the service that issued it — Stripe, your email provider, and so on. The names in the file tell you exactly which ones you need.

Your customers' details and the messages they sent you are in the file, so keep it somewhere safe.

If the download comes back saying it is incomplete, it says which part is missing. Asking again usually fixes it.

"I have lost my data"

Almost always it is one of these, and almost always nothing is lost.

You are looking at the wrong one. An app has two separate databases, one for the draft and one for the live site. Records you added while testing the draft are in the draft's database. They are not missing; they are where you put them.

You went back to an earlier version. Going back moves the code and the data together, on purpose. If people used your app between that version and now, that activity was rolled back with it. Ask Claude to go forward again to the newest saved version — it is still there, and Hatchik keeps the last 10.

Your app deleted it. A migration that drops or rebuilds a table will do exactly what it says at the next startup. Ask Claude to read the startup logs; this shows up clearly. Then go back to the version from before it ran.

The files people uploaded have gone, but the records are still there. This one is worth understanding, because it can happen more than once. Publishing builds your app again from scratch. Two things are carried across and nothing else is: your database, and a folder called /data. An app that saves uploaded photos or documents anywhere other than /data loses them at the next publish, and there is no copy to put back.

If this has happened, those files are gone. What matters is the next ones. Ask Claude: "make sure everything my app saves goes in /data". Claude can check whether it does — the same check runs whenever you ask it what is wrong with your project, and it names the files that are at risk while they still exist.

You deleted the project. This is the only case that is real. Deleting is permanent and Hatchik keeps no copy.

Before doing anything else, download everything. It costs nothing and it means whatever you try next cannot make things worse.

Deleting a project

Ask Claude to delete it, or use the danger zone on the project page. Either way you have to say so yourself. Ask Claude and it shows you exactly what will be removed and gives you a link; you open the link, sign in, and press the button. Only then can Claude finish the job. Claude cannot press that button for you — it has no way to sign in as you — so a delete never happens on its own say-so.

Deleting removes the app, its data, its draft, its live site and its domains, and stops its billing. It cannot be undone.

Deleting your account

Sign in, open https://app.hatchik.com/account, go to Account and choose Delete my account. You confirm by typing your email address. It removes every project you own and everything in them, and cancels billing. Hatchik keeps no copy.

If you only want to stop paying, cancelling the subscription is enough — read "Paying for Hatchik".

What Hatchik holds about you

Your email address and Google sign-in, your projects and their files and databases, and a record of what was published and when. Payment details are held by Paddle, not by Hatchik. The privacy notice is at https://hatchik.com/privacy.html, and data-protection requests go to hello@hatchik.com.

Who owns what you build

You do. Hatchik does not train any AI model on your code or your data, does not license or sell it to anyone, and does not publish it or use it as a template or an example. The licence Hatchik holds covers only storing, serving and backing up your project so it runs, and it ends when you delete the project or close your account. If Hatchik were ever sold, your work would not be part of what is sold. The wording is clause 4 of https://hatchik.com/terms.html.

If your app holds other people's personal data

If your app stores information about your own customers — names, email addresses, orders, bookings — then you are responsible for that data and Hatchik handles it for you. European and UK law expects a written agreement between the two of you for that, and it is at https://hatchik.com/dpa.html. It applies automatically: there is nothing to sign and nobody to ask.

It says which companies are involved and where they are, what happens if there is a breach, and how you get the data back. The practical part is that you can answer a "send me my data" or "delete my data" request yourself, immediately — export the project, or edit and delete records through your own app. You never have to wait for Hatchik to do it for you.

The same page as plain text, for an AI or anything else that prefers it: /docs/your-data.md